ENG
Head of Department
The Head of Department is responsible for the overal academic and administrative leadership of the Foreign Languages Department. The role ensures the effective, coordinated, and high-quality operation of al departmental units by providing integrated oversight of academic delivery, administrative processes, and quality assurance. The Head of Department holds final responsibility for departmental compliance with university regulations and accreditation requirements, formaly approves official departmental documentation, and represents the department in internal and external meetings, events, and institutional processes. Working closely with academic and administrative coordinators, the Head of Department supports planning, decision-making, and problem-solving, and ensures clear communication across the department. The Head of Department leads regular coordination meetings with instructors and departmental coordinators to review ongoing issues, share updates, and ensure the consistent implementation of departmental policies and procedures.
Academic Coordinator
The Academic Coordinator oversees the academic planning and delivery of the Foreign Languages Department and ensures that al academic processes align with the department’s goals and CEFR standards. The role supervises key academic units, including Testing & Assessment, Curriculum & Material Development, and Continuing Professional Development (CPD), and ensures these units work collaboratively and effectively. The Academic Coordinator monitors program implementation, evaluates academic outcomes through performance data and stakeholder feedback, and leads continuous improvement across levels. Drives research and development initiatives by supporting evidence-based decision-making, piloting improvements, and contributing to innovation projects that strengthen teaching, learning, assessment, and accreditation readiness. In addition, the role supports teacher assignment processes, recruitment and onboarding of academic staff, academic quality assurance through observations and evaluation mechanisms, and strategic academic development initiatives, including collaboration with external institutions and partnerships.
Administrative Coordinator
The Administrative Coordinator oversees the administrative and operational processes that support teaching and academic activities within the Foreign Languages Department, ensuring that schedules, records, and digital administrative systems function accurately and reliably throughout the academic term. Serving as the central coordination point, the role aligns academic plans with departmental administrative structures, oversees instructor-related administrative procedures, and ensures consistent compliance with departmental and institutional regulations. Working under the direction of the Head of Department, the Administrative Coordinator supervises the departmental administrative unit, coordinates closely with instructors and central university units, and acts as the primary authority for resolving operational and instructor-related administrative matters within scope, contributing to the smooth and effective delivery of the department’s academic programs.
CPD Senior Specialist
The Senior Specialist in the CPD Unit designs and manages professional development initiatives that strengthen teaching quality, classroom practice, and student engagement. The role organizes structured training programs such as workshops, mentoring support, and reflective development activities aligned with departmental needs and accreditation standards. A key responsibility is coordinating teacher development cycles such as Reflective Peer Exchange, supporting reflective teaching through observation-related procedures, and promoting collaboration among instructors. The CPD Senior Specialist collects teacher feedback through surveys and needs analysis, evaluates CPD impact, and maintains CPD documentation for tracking development progress. The role also collaborates closely with the Testing and Curriculum Units to ensure professional development supports assessment expectations and curriculum implementation.
Curriculum & Material Development Senior Specialist
The Senior Specialist in the Curriculum & Material Development Unit is responsible for designing, updating, and improving curriculum resources that support consistent academic delivery across al levels. This includes reviewing course materials, developing supplementary resources, managing both online and print-based content, and ensuring al materials meet CEFR-aligned learning outcomes. The role supports teachers by collecting classroom feedback, providing guidance on effective materials use, and coordinating ongoing revisions based on instructional needs. The Senior Specialist also leads innovation in curriculum delivery by integrating educational technologies and developing accessible digital resources. In addition, the role supports alignment between teaching and assessment through collaboration with the Testing Unit in preparing exam-related practice materials, revision tools, and other student support resources.
Testing & Assessment Senior Specialist
The Senior Specialist in the Testing & Assessment Unit leads the planning, quality assurance, and implementation of the department’s assessment system. The role ensures that exams are valid, fair, consistent, and aligned with curriculum objectives and CEFR standards across al departmental levels. Responsibilities include oversight of test design processes, exam scheduling and invigilator coordination, and ensuring al logistics and exam-day procedures are conducted smoothly and in line with institutional policies. The role also supports assessment analysis through result review and reporting, contributing to academic evaluation and program improvement. In collaboration with relevant stakeholders, the Senior Specialist ensures secure and timely communication of results, maintains confidentiality of student data, and supports standardized testing practices across the department.
Testing & Assessment Specialist
Testing & Assessment Specialists support the development, revision, and implementation of department-wide assessments. Their responsibilities include creating CEFR-aligned exams, developing level-based question banks, and ensuring that exam content accurately reflects curriculum coverage and learning outcomes. Specialists contribute to improving assessment reliability through pilot testing, item review, and refinement based on statistical analysis and teacher/student feedback. They also ensure that al assessments meet standard formatting and administration requirements, including clear instructions, appropriate rubrics, and consistency across levels. Through close collaboration with the Senior Testing Specialist and other academic units, Testing Specialists help maintain high assessment standards and support fair measurement of student proficiency.
Educational Specialist
The Educational Specialist supports the effective implementation of academic operations through administrative coordination, communication, and monitoring. The role focuses on instructor attendance, class continuity, onboarding processes, and the coordination of routine academic procedures to ensure consistency across levels and shifts. In close collaboration with Level Leaders, coordinators, and instructors, the Educational Specialist facilitates the flow of information, supports substitute arrangements, and helps ensure that departmental policies, pacing expectations, and operational procedures are applied consistently. The role also coordinates extracurricular and student engagement activities and contributes to maintaining clear communication between academic staff and administrative units.
Planning & Reporting Specialist
The Planning & Reporting Specialist works in close coordination with the Administrative Coordinator to support the effective operation of the Foreign Languages Department through the structured management of administrative data, digital systems, and reporting processes that underpin academic teaching and assessment. The role ensures that information related to attendance, online assignments, assessments, petitions, and student communication is accurately tracked, coordinated, and reported to support informed planning and decision-making. In collaboration with academic and administrative units, the Reporting & Planning Specialist coordinates student-facing digital content, supports assessment and exam logistics, and manages the monitoring and documentation of student petitions. Through the effective use of administrative digital tools and systematic reporting, the role contributes to transparency, consistency, and continuity across departmental academic processes.
Departmental Secretary
The Departmental Secretary is responsible for the execution, coordination, and follow-up of core administrative processes within the Foreign Languages Department. Acting as the primary administrative contact point, the role supports daily departmental operations by managing official correspondence, documentation, record-keeping, and communication with central university units. The Departmental Secretary provides administrative support to students and instructors, ensures accurate handling and archiving of official documents, and supports compliance with institutional procedures and regulations. Through close coordination with the Administrative Coordinator and department leadership, the role contributes to administrative continuity, clarity, and reliability across departmental processes.
Academic Coordinator’s Assistant
The Academic Coordinator’s Assistant supports academic operations and coordination by ensuring that academic processes, communication, and documentation run smoothly across the Academic Team. The role assists in organizing academic meetings, preparing agendas and supporting materials, taking minutes when required, and following up on action items and deadlines. The assistant helps maintain structured academic records such as reports, tracking sheets, planning documents, and unit updates within shared systems (Microsoft Teams/Drive). They also support communication between the Academic Coordinator and academic units by collecting updates, organizing reports, and ensuring key information is delivered clearly and on time. Contributes to research and development support by helping collect and organize data, preparing documents for pilots or improvement projects, and assisting with evidence gathering for internal evaluation and accreditation processes. In addition, the role provides operational support for recruitment and onboarding activities, helps track academic calendars and important deadlines, and contributes to quality assurance processes by assisting in documentation and evidence collection for accreditation and internal evaluation.
Level Leader
Supports coordination and academic consistency across a level by helping instructors stay aligned with pacing, materials, assessment expectations, and key administrative processes. Maintains the weekly pacing tracker, monitors syllabus coverage, and holds regular instructor check-ins to address chalenges, share effective classroom practices, and provide reminders about deadlines and procedures. Works closely with the Education Specialist and the Curriculum & Material Development Unit to ensure consistent delivery, and collaborates with the Testing & Assessment Unit to support assessment alignment, early issue detection, and targeted support when needs emerge.